Complaints about longer waits have prompted a response from Go-Ahead. Residents had expressed their concerns to Tampines GRC MP Baey Yam Keng.

The issues led Go-Ahead to increase training and support for bus drivers. This move is intended to address the problems that have been reported.

Further details about the situation and the steps being taken by Go-Ahead are available from the source. The complaints were initially raised with MP Baey Yam Keng, who represents Tampines GRC.