A senior resident experienced a fall in an assisted-living flat, but a faulty call button hindered a timely emergency response. The Ministry of Health is investigating this lapse.

An ambulance was summoned to the scene, but the call was made over two hours after the incident occurred. The delay in response has raised concerns and prompted the probe.

Further details about the incident and the investigation are available from the source, which reported on the emergency response lapse at Harmony Village @ Bukit Batok.