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Nearly 8 in 10 Singapore consumers ditch AI agents when bots fail to recognise them

Nearly 8 in 10 Singapore consumers ditch AI agents when bots fail to recognise them
Photo: The Independent Singapore · view original

SINGAPORE: Nearly eight in 10 (78%) Singapore consumers ditched artificial intelligence (AI) customer service agents when the bots failed to recognise them. Respondents to the Twilio survey, cited by...

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