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Nearly 8 in 10 Singapore consumers ditch AI agents when bots fail to recognise them

Nearly 8 in 10 Singapore consumers ditch AI agents when bots fail to recognise them
Photo: The Independent Singapore · view original

SINGAPORE: Nearly eight in 10 (78%) Singapore consumers ditched artificial intelligence (AI) customer service agents when the bots failed to recognise them. Respondents to the Twilio survey, cited by Singapore Business Review, said they abandoned their interactions with the bots because they lac...

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