business
SG judge orders online retailer to pay S$4K to customer for suing her after she left negative Shopee review on their services
Summary by The Singapore Editorial Desk Nick Karean , as published by The Independent Singapore
· September 4, 2026
· 1 min read
Photo: The Independent Singapore · view original
Story provenance No corrections
Summary created by The Singapore Editorial Desk — automated, rule-governed Byline on source page Nick Karean, as published by The Independent Singapore Original story Read at the source Source published Sep 4, 2026 Indexed here Sep 4, 2026 AI assistance Automated summary drawn from the source’s own published text Prepublication human review No — editorial rules, flagged-item review, and published samples
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Key points As a result, the retailer must pay the customer S$4,000 in costs. A customer's negative review of a purchase has led to a retailer being ordered to pay costs.
A customer's negative review of a purchase has led to a retailer being ordered to pay costs. The customer, who bought a cooker hood, criticized the retailer's delivery and return policies. A claim of defamation was made by the retailer, but this was rejected by the court. As a result, the retailer must pay the customer S$4,000 in costs.
The court's decision was based on the review reflecting the customer's experience and being a matter of public interest. Further details of the case are available from the source.
The customer's review was posted on Shopee, an online shopping platform.
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Category: business Published: September 4, 2026 Source: The Independent Singapore Reading time: 1 min
Frequently asked about this story
What is this story about? A customer's negative review of a purchase has led to a retailer being ordered to pay costs. The customer, who bought a cooker hood, criticized the retailer's delivery and return policies. A claim of…
When was this published? This article was first published on September 4, 2026 by The Independent Singapore and curated for The Singapore readers.
Who reported this story? This story was reported by Nick Karean at The Independent Singapore. To learn more about how The Singapore selects and reviews stories, see our editorial standards .
Where can I find related coverage? See more business coverage from The Singapore, or browse our daily briefing and topic hubs .
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